ac365 Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services offered by ac365, including our online casino, sports betting, and gaming products accessible in Bangladesh. It governs the collection and use of personal information from users who register an account, access the website, use our mobile platform, contact customer support, or participate in any promotional activity.

By creating an account or continuing to use the ac365 platform, you acknowledge that you have read and understood this Privacy Policy. We may update this document periodically, and we will notify users of material changes by posting a notice on our platform or sending an email to registered accounts.

2. Information We Collect

ac365 collects personal data that is necessary to provide our services, verify your identity, process transactions, and maintain the integrity of our platform. The categories of information we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification documents submitted during KYC verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: deposit and withdrawal transaction records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), and account balance history.
• Technical data: IP address, browser type, device identifiers, operating system, session duration, and pages visited on ac365.
• Behavioural data: gameplay history, betting patterns, preferred games (slots, cricket betting, live casino, fishing games), session frequency, and responsible gaming self-assessments.

3. How We Use Your Information

We process the personal data described above solely for legitimate and lawful purposes. The primary uses of your information are as follows:

• To create and maintain your ac365 player account, verify your identity through KYC procedures, and ensure you meet the 21+ age requirement.
• To process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, and Upay, in Bangladeshi Taka (BDT).
• To deliver customer support, respond to queries, investigate disputes, and communicate important account-related updates.
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and enforcing deposit limits, session time limits, and self-exclusion requests.

4. Cookies and Tracking Technologies

ac365 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, remember your preferences, and analyse how our platform is used. Cookies are small text files stored on your device. They do not contain personally identifiable information on their own, but in combination with other data they help us provide a personalised service.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the ac365 platform. Essential cookies required for platform operation cannot be switched off through browser settings.

5. Sharing of Personal Data

ac365 does not sell, rent, or trade your personal data to any third party. We may, however, share limited data in the following strictly controlled circumstances:

• Payment processors and financial service providers who facilitate transactions on our platform, such as mobile financial services (bKash, Nagad, Rocket, Upay) and banking partners, who are bound by their own data protection obligations.
• Technology and infrastructure providers who support the operation of the ac365 platform, including cloud hosting services and game software suppliers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, under strict data processing agreements.
• Regulatory or law enforcement authorities where we are required by law to disclose information, for example in cases involving fraud prevention, money laundering investigations, or compliance with a valid legal order.

6. Data Retention

ac365 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws. In practice, this means that account information is kept for the duration of your active relationship with us. Once your account is closed, we may retain certain data for a defined period to comply with financial record-keeping obligations and to assist with any post-closure disputes or regulatory enquiries.

We apply data minimisation principles, meaning we do not retain data beyond what is genuinely needed. If you wish to request the deletion of your data, you may do so by contacting our support team. Certain legally mandated retention periods may override deletion requests, and we will explain any such limitation transparently.

7. Your Rights as a User

As a registered player on ac365, you have a number of rights in relation to your personal data. We are committed to honouring these rights promptly and without undue restriction. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time, free of charge for the first request each calendar year.
• Right to rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: in certain circumstances you may ask us to suspend the processing of your data, for example while the accuracy of that data is being contested.

8. Security Measures

ac365 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive records at rest, two-factor authentication options for account login, and regular security audits carried out by qualified personnel.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly and take all necessary remedial action.

9. Children and Minors

ac365 is strictly an adult gaming platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from persons under the age of 21. If you believe that a minor has provided their personal information to ac365 without appropriate parental or guardian consent, please contact us immediately so we can investigate and remove the data from our systems.

Age verification is a mandatory step during the account registration process. ac365 reserves the right to request additional documentation to confirm a player's age at any time, and to immediately suspend or close any account that is found to belong to a person under 21 years of age.

10. Changes to This Privacy Policy

ac365 reserves the right to amend or update this Privacy Policy at any time. When we make changes, we will update the 'Last updated' date at the top of this document. For significant changes that materially affect how we use your data, we will provide advance notice through the platform or by email to your registered address. We encourage you to review this Privacy Policy periodically so that you are always aware of the current terms. Continued use of ac365 after any changes have been posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our dedicated support team. We aim to respond to all data-related enquiries within 5 business days.

All communications should be directed to our official support email. Please include your registered username or account number in your message so we can locate your records quickly and assist you efficiently.